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Return and Warranty Policy

Our goal is complete and total satisfaction when you purchase from Progressive Business Systems, Inc. Should any product purchased from Progressive Business Systems, Inc. be defective please notify us within 7 days of product receipt by calling 800-359-0364 and it will be repaired or replaced.

When You Receive Your Merchandise: Please open all boxes immediately and inspect to make certain you received the product you ordered without damage. We must know within 2 days upon your receiving products of any shipping damage or problems.

Equipment Returns: HOLD ON TO THE ORIGINAL BOXES. We will only accept a return if items are returned in the original boxes that your product was delivered in. In order to keep our prices low, WE DO CHARGE A 20% RETURN FEE and we cannot refund shipping & handling charges. Returning used products cannot be allowed. Please contact us if you wish to return products (must be brand new, in perfect condition, and never used), and we will give you an “RGA” number and instructions on how and where to ship. All product returns must be authorized within 7 days of product receipt.

Supply Returns: Any returns of unopened supplies are subject to a 25% restocking fee. Supplies that have been opened are non-returnable. All supply returns must be authorized within 7 days of supply receipt. Please call 1-800-359-0364 with any questionss.